Shipping & Return Policy
ORDER CANCELLATION
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If you wish to cancel your order, write to us within 24 hours of placing the order at hello@1231studio.in
REFUND
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We do not offer refunds on orders due to the time and labour that goes into each product. Refunds are only processed based on fulfilment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.
RETURNS
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Every single piece designed & produced in 1231 Studio goes through strict quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.
Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you with a credit valid for ONE month. You can see our size chart here before making a purchase. If you have any inquiries about size, fabric or fit, you can call us at +91 9100051231 or email our customer care at hello@1231studio.in
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at hello@1231studio.in within 3 days of receiving the order.
In case of either damaged product return or size exchange, please write to hello@1231studio.in with the subject: RETURNS. Clothing sent to us without a prior email will not be accepted. 1231 Studio must be notified within three days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days. The cost of any exchange is to be borne by the customer.
No exchange and refund on discounted items.
1231 Studio team holds the right to not accept returns in case the product is used or damaged by the customer.
Shipping Pan India is free and all order is prepaid.
International shipping charges would be applied on all orders placed with full payment and before shipment as per actuals.
Custom charges as per actual.
Shipping timelines - minimum 7 working days maximum 15 workings days
Contact us:
WhatsApp +91 9100051231
Instagram & Facebook @1231studio.in
Email: hello@1231studio.in